FAQs

When your order is ready, we will send you an email with all the shipping information and a link to track it through the delivery company. If this link doesn't work, don't worry. The delivery company takes a few hours to input the tracking information into their systems, so it may take up to 24 hours (up to 48 hours for shipments outside Spain) to be updated. If your order goes through customs, we are not responsible for any additional costs this may entail or any increase in the indicated delivery time.

Shipping costs are €3.90 to the Peninsula, €5.90 to the Balearic Islands, and €5.90 for shipments outside of Spain, unless special discounts are applied. The shipping time for your order is from 2 to 7 working days. Once it leaves our warehouse, it will be delivered within 24 hours. This is only applicable to shipments in Spain. For shipments outside Spain, the time will depend on the destination country, as it may go through customs and tariffs that generate some extra time for delivery.

The price of the marketed products is indicated next to the descriptive card of each one of them and include the Value Added Tax (VAT). If any other tax were applicable, this would be indicated.

If you receive a defective product send us pictures where the defect is clearly shown to verify it through this form and give you a solution.

If you receive your order incorrectly send us an image through this form where you can see everything you have received with their respective references in the package and we will give you a solution once verified the content.

If you wish to exchange one or more items from your order, we need you to inform us through this form. You have a period of 30 days from the date of receipt to request the exchange. Shipping costs are shared; we cover the cost of sending the replacement, and you cover the return shipping. Once we receive your request via the form, we will send you a link to pay for the return shipping, which costs €3.90. We will send you the new sizes you indicate and collect the old ones, which can be picked up at the same delivery address or another one you provide. Please note that we can change the size of your items or exchange them for another model, as long as the price is not higher than the price of the item you have since we cannot charge extra for it. If the exchange is for a lower-priced item, we will issue a refund of the difference.

If you wish to exchange one or more items from your order, we need you to inform us through this form. You have a period of 30 days from the date of receipt to request the exchange. We will cover the cost of the new shipment with the requested exchange, and the customer will cover the return shipping with the sizes to be exchanged. For this, you can use the transport company that is most convenient for you. Once you proceed with the shipping, you must send us a copy of the proof of shipment so that we can track its arrival at our warehouse and ensure everything is correct. Please note that we can change the size of your items or exchange them for another model, as long as the price is not higher than the price of the item you have since we cannot charge extra for it. If the exchange is for a lower-priced item, we will issue a refund of the difference. If you're sending a shipment valued over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we'll receive your returned item. Shipping costs are non-refundable.

You must access this form to process the return. You have 30 days from the date of receipt to request the return of your order. The item must be unused and in the same condition that you received it. We will arrange the collection of the package to be returned at your home or at the address you provide, properly prepared for return. The return shipping costs (€3.90) will be deducted from the amount to be refunded. To prepare your package, it's enough to wrap it in a courier bag or a well-sealed, sturdy bag. The courier will place the label on the package. Once we receive it and check that it's in good condition, we will proceed to refund the price of the items, deducting the return shipping cost. This refund will be issued in the same form that you used for payment. There are some situations where only partial refunds can be guaranteed: - Any item not in its original condition, damaged or missing parts for reasons not due to us. - Any item for which the return is requested past 30 days from the receipt. If you've followed all these steps and still have not received your refund, please contact us through our form.

You have 30 days from the date of receipt of your order to request its return. The item must be unused and in the same condition that you received it. You must access this form to process the return, indicating to us the items you need to return. To manage the return, you must send the package to our warehouse and send us a copy of the proof of shipment to locate the package upon arrival so we can process the return. You can use the transport company that's most convenient for you. The refund will be issued in the same form you used for payment. If you're sending a shipment valued over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we'll receive your returned item. Shipping costs are non-refundable. There are some situations where only partial refunds can be guaranteed: - Any item not in its original condition, damaged or missing parts for reasons not due to us. - Any item for which the return is requested past 30 days from the receipt. If you've followed all these steps and still have not received your refund, please contact us through our form.